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01543 480724

07880 871081

Opening Hours

Mon - Sat 9am - 12:00, 1pm - 4pm

Sun 10am - 12:30pm

Terms & Conditions of Boarding

By visiting our website or making any booking you are agreeing in full to all our terms and conditions without exception

BOOKINGS

Any bookings made will be held for one week from date of enquiry and will only be confirmed on receipt of a booking form, signed, completed and with a deposit of 25% of the full balance. You will receive a confirmation email once you have booked your dates with a detail of the full balance and deposit needed. Once the deposit has been paid (must be within 7 days of booking) another confirmation email will be sent to confirm your remaining balance. Deposits are non-refundable. 

If the deposit, booking form and signed terms and conditions are not received within 7 days (unless agreed otherwise) then the booking will be cancelled.

Should ANY of your details on the booking form change, including card details, you must notify Brookfields immediately.

PAYMENTS AND CANCELATIONS

Current daily rates can be found on our website.

ALL ACCOUNTS MUST BE SETTLED ON ARRIVAL OR BEFORE.

Payments can be made by cash, card, cheque or BACS. Please contact us for our bank details.

Any booking of £160 or less must be paid in FULL at time of booking

Any booking made less than 14 days of commencement of boarding/arrival date must be paid for in FULL at time of booking.

All rates are daily. Boarding fees will be charged at prevailing rate at time of departure.     

Bookings which include any dates from 24th December through to 1st January must be paid in full no later than 7th December.

Christmas Day, Boxing Day, New Year’s Day and all other bank holidays will be charged at double rate.

If any booking is cancelled, we must receive notification in writing as telephone cancellations alone are NOT accepted. If written notice is not received by Brookfields you will still be liable to settle the full amount. 

Deposits will only be transferred if written cancellation or alteration is received 30 days before the intended arrival date. 

Should any bookings be cancelled for whatever reason less than 14 days before the start date then the full outstanding amount is still chargeable. 

There are no extra charges for us to administer medication supplied by you for your dog(s) during their stay at Brookfield’s. These will be administered as per the instructions you give us and Brookfields will not be liable for any reaction to any medication but will treat accordingly under veterinary instruction and any costs incurred will be the responsibility of the owner.

ARRIVALS AND DEPARTURES

Dogs only accepted or returned during the times given unless previously agreed.

Drop offs only from 9am-11.45am & 1pm-3pm every day.

When a booking is made, a fixed date and time on which the owner will bring or collect their dog will be agreed and confirmed on a booking confirmation email. Please keep to these times or contact us to advise any changes as soon as possible. Late collections may incur further charges.

If the owner wishes to collect their dog before the agreed collection date, they may do so but will remain liable to pay boarding fees up to the agreed collection date.

VACCINATIONS

All dogs must be fully vaccinated, have current vaccination certificate and all boosters must be up to date. Vaccination certificates must be produced on arrival or before, as the health & welfare of our guests is important to us.

We cannot accept any dog without proof of up to date inoculations including kennel cough vaccination.

It is the owner’s responsibility to provide this information on the day of arrival or before. 

Dogs must be fit and in good health and must be vaccinated against Distemper, Hepatitis, Leptospirosis and Parvovirus. We also request that your dog has been vaccinated for kennel Cough a minimum of 14 days prior to boarding at Brookfield’s.

If any dog on arrival has not had its Kennel Cough vaccination more than 14 days before hand or proof of all current vaccinations is not provided, we will be forced to refuse and the full outstanding balance will still be payable.

While every level of bio security is taken by us to prevent Kennel Cough and following detailed veterinary advice, it is impossible to give a 100% guarantee due to the wide variety of types and strengths of the virus. As only the common types are covered by vaccination, there is always a possibility of a very occasional dog being susceptible and show symptoms. As this exceedingly rare possibility is out of our hands, Brookfield’s will not be held responsible should this occur.

It is understood that whilst every effort is taken for the care and wellbeing of your dog(s) they are left at the owner’s risk.  In the event of injury to or illness to your dog, Brookfield’s will instruct our appointed veterinary surgeon. Treatment will be charged for on departure date. Also, belongings (such as toys, blankets, beds, leads, collars, bowls) are also left at the owner’s risk and Brookfields will not be responsible for loss or damage however caused.

By visiting our website or making any booking you are agreeing in full to all our terms and conditions without exception